Return & Refund

Simple. Clear. Customer Friendly

OUR RETURN POLICY

We want you to be happy with your purchase. If your order doesn’t work out, please review the conditions below to determine whether it is eligible for a return or exchange.

Return Window

Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.

CONDITION

Item must be unused/unworn and item must be in its original condition.

PROCESS

WHEN CAN I RETURN AN ITEM?

✓ Item must be unused/unworn
✓ Item must be in its original condition
✓ Original packaging should be retained where applicable
✓ Product tags/accessories should be included where applicable
✓ Proof of purchase/order information may be required.

Items that show signs of use, damage, washing, alteration, or missing original components may not qualify for return.

Only regular-priced items may be refunded. Sale items cannot be refunded.

Potentially non-returnable:

Used or worn products
Washed clothing
Damaged products
Items missing original packaging or accessories
Products altered by the customer

Return Process

HOW TO REQUEST A RETURN

01 —
Contact customer support with your order number and reason for the return.
02 —
Our team reviews your request and confirms whether it qualifies.
03 —
Follow the return instructions provided by our team.
04 —
The returned item is checked against the return conditions.
05 —
Once approved, the applicable refund or exchange is processed.

Exchanges

NEED A DIFFERENT SIZE?

We only replace items if they are defective or the wrong size. If you need to exchange it for the same item, send us an email at support@crazy.com and send your item to: GLC 10, Gulberg Greens Islamabad.

STILL HAVE QUESTIONS?

Our support team is here to help.